Return Policy

At PlantSwitch  we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a straightforward return policy:

 

Return Window

  • You have 15 days from the date you receive your product to initiate a return for a refund and enjoy free return shipping.
  • After 15 days, returns are still accepted, but the customer will be responsible for the return shipping costs.

Eligibility for Returns

  • Items must be unused, in their original condition, and include all packaging and tags.
  • Returns that do not meet these criteria may not be accepted or could incur a restocking fee.

How to Initiate a Return

  1. Contact our customer service team at myteam@Plantswitch.com with your order details.
  2. We’ll provide you with a prepaid return label if the return is initiated within the 15-day window.
  3. If the return is initiated after 15 days, you’ll need to cover the shipping costs using a courier of your choice.

Refunds

  • Once we receive and inspect the returned item, we’ll process your refund to the original payment method.
  • Refunds typically take 5-7 business days to appear in your account.

If you have any questions about our return policy, please don’t hesitate to contact us at myteam@PlantSwitch.com